F.A.Q

All products on our website already include all taxes (VAT) in the price. You do not have to pay anything else.

The order processing time is 1-3 working days, and the shipping time within Europe is 2-7 business days, while shipping to the USA takes 4-12 business days. If the product or chosen color is not in stock, it can take 2-3 weeks to complete your order. In case of any delays, we will inform you via email with the option of a refund.

The order processing time is 1-3 working days, and the shipping time within Europe is 2-7 business days, while shipping to the USA takes 4-12 business days. If the product or chosen color is not in stock, it can take 2-3 weeks to complete your order. In case of any delays, we will inform you via email with the option of a refund. For European customers, orders can be tracked on the www.dhl.com website, and for USA customers, it’s available on www.usps.com. If another delivery company is used, we will inform you via email.

Yes, all products come with a 90-day warranty for defective products. If the product was damaged, heavily scratched, or used improperly, the warranty cannot be applied.

Yes, we ship worldwide. In this case, please contact us for shipping prices and more details.

All our packages are insured. In the event of a lost package or a damaged product, we will resend you a new package free of charge.

After noticing the wrong address in your shipping details, please contact us immediately. We typically require 1-2 working days to process and ship orders. During this time, we can make edits to the address or cancel your order. However, once the order is shipped, we are unable to halt the shipping process.

Yes, we are open to collaboration opportunities with influencers.

Our support email is: info@eucgang.com